AuraxAI · Contact
Contact: a team that responds quickly and well
Our team is dedicated to providing fast, friendly and competent service to every user. You discover automated trading or you already manage a large portfolio? In either case, we take the time to answer your questions, introduce features, and help you solve the problem concretely. Fill in the form opposite, tell us what you need: a support employee reviews your request and answers you as quickly as possible, usually within an hour of opening. We are happy to help you get the most out of your trading without losing sight of the risks involved.
Registrations are open. The number of places is limited.
Enter your information and a member of our team will respond quickly.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal adviser will contact you within 24 hours.
Our office
Our teams welcome visitors by appointment in the Australian capital. Here's how you can find us.
- Office addressSydney, Australia
- CitySydney
- CountryAustralia
- Office hoursMon–Fri, 9:00 am–5:30 pm (Sydney time)
The building is served by Sydney public transport; do not forget to arrange a time before the visit so that an employee is available to receive you.
Support
The call centre and email are the two fastest routes to join our teams. No question is too simple: if it blocks you, it concerns us.
- Call centre opening hoursMonday to Friday, 9:00 am–5:30 pm, Sydney time (excluding public holidays)
- Expected waiting timeusually less than 5 minutes
- Responsible serviceCustomer support and compliance
Do you like to write more? Send your message to [email protected], stating your username and the subject of the request: your message goes directly to the right department and receives a response during business hours stated otherwise.
Opening an account
Registration, identity verification and initial setup: we guide you step by step to get you off to a healthy start.
Deposits and withdrawals
Methods available in Australian dollars, processing time and tracking the request in progress: our employees check every operation with you.
Features of the platform
How analysis tools work, market alerts, strategy settings: we explain each element to you in plain language.
Documents
Terms of use, Privacy Policy, Statements and certificates: we refer you to the right document or send you an inquiry.
Complaints
If something did not go as you expected, your complaint is recorded and processed according to our official complaint processing procedure.