Personal support
As soon as you register, you are assigned a personal manager: he calls you within 24 hours, activates your account with you, configures the platform according to your profile and remains your designated contact person throughout the use of the service. No anonymous queue, no ready answers: one man who knows your file and reminds you when you need it.
Registrations are open. The number of places is limited.
By creating an account, you agree to our Privacy Policy and Terms of Use.
A personal adviser will contact you within 24 hours.
What is personal support
AuraxAI provides clear information, automated analytical tools and personal support. The user retains control over decisions and funds, and should carefully assess risks, costs and own goals before using them.
Advantages of individual support
Tailor-made service instead of a desk: your manager knows your history, no need to explain everything again and again. Supported activation, no gray area between registration and first strategy. Quick answers because you are talking to someone who has the means to act. Personalized information: explanations are adapted to your level, from the first step to the final adjustment. And constant presence: monitoring does not stop after the first week.
Account activation
Checking contact information, setting up security and initial configuration, all during the activation call.
Getting started
Choosing the initial strategy, the amount of the first deposit, reading the first reports: every step is done together.
Using the platform
Settings, alerts, dashboard and reports: your manager answers every question, without accounts or limits.
Deposits and withdrawals
Choice of method, monitoring of operation and explanation of checks applied before outbound transfer.
How the service works
From registration to regular monitoring, four main points.
Registration
Create your free account in two minutes using the form on this page.
Manager contact
Within 24 hours, your manager calls you and introduces himself: this is the start of your personal follow-up.
Account activation
Together, you verify your identity, set up security, and configure your first policy.
Continuous support
Regular updates, daily help and support for every evolution of your profile.
Support channels
- E-mail[email protected]Customer support and compliance Personal support
- Callbackrequest from your user space, at a time that suits you
- Personal adviserdirect contact communicated during the activation call
- Help Centerillustrated guides on common platform functions
Schedules
Monday to Friday, 9:00 am–5:30 pm, Sydney time (excluding public holidays) usually less than 5 minutes AuraxAI provides clear information, automated analytical tools and personal support. The user retains control over decisions and funds, and should carefully assess risks, costs and own goals before using them.
Deposit, payout and support
The team supports you in all matters related to your funds: choose the appropriate deposit method, understand the deadline for an operation in progress, prepare the first withdrawal or provide audit documents. The applicable rules are the site rules deposits and withdrawals and the withdrawal policy ; your adviser helps you understand how they apply to your situation.
In case of permanent disagreement, the site's procedure complaints applies independently of personal supervision: your manager does not filter or refer the complaint.
Frequently asked questions
How can I contact my manager?
During the activation call, your manager tells you his direct contact channel. Between the two exchanges, you can also go through the platform's email support, which will send immediately.
Does support help complete beginners?
This is even its specialty: half of the new users have never traded. The host explains each setting in simple language and moves on to the next step only when you are comfortable.
Can I ask questions on the platform at any time?
Support processes requests continuously, 24 hours a day. Your manager responds to you during the day; Urgent requests, such as a security issue, are handled immediately by the on-call team.
Can the manager deposit or withdraw for me?
No, and no one ever will. Funds transactions are conducted only from your user area, with your identifiers and your other factor. The manager guides you through what you need to do, he never touches your account.
How is my information updated?
Change of phone, email address or situation: report it to your manager or support. The modification goes through a short identity check, to prevent any fake updates.
How can I contact you?
Via e-mail to the official support address, via a callback at the request of your customer area, by your personal manager and an online help centre that includes illustrated guides.
Does tracking continue after the first deposit?
Yes, this is the principle of the service: your manager monitors the status with you at regular intervals without you having to monitor him. The pace is adjusted to your profile, from the first month to the following years.
Talk to a human, not a robot
Create your free account: a personal manager calls you in less than 24 hours, answers all your questions and configures the platform for you. No long-term commitment, initial deposit of A$405.29.
Trading involves the risk of capital loss. Results are not guaranteed.