Privacy policy
[LEGAL ENTITY TO BE CONFIRMED] AuraxAI provides clear information, automated analytical tools and personal support. The user retains control over decisions and funds, and should carefully assess risks, costs and own goals before using them. [email protected].
Definitions
AuraxAI provides clear information, automated analytical tools and personal support. The user retains control over decisions and funds, and should carefully assess risks, costs and own goals before using them.
Personal data
When registering and using the platform, we collect the following categories: surname, first name, phone number, email address and the content of your request. In the verification phase, the documents described in our document are added to the identification documents KYC/AML policy. No complete bank details are stored on the platform: payments go through specialised service providers.
Usage data
We record technical data necessary for the operation of the site: browser type, viewed pages, date and time of visit and session identifier. This data is used for account security (detection of anomalies) and site improvement. They are processed in an aggregate manner as soon as possible.
Cookies
The site uses necessary cookies for sign-in sessions, security and saving your language preferences. Analytics cookies are activated only after your consent. You can delete cookies from your browser settings at any time.
Controller and service providers
[LEGAL ENTITY TO BE CONFIRMED] Protection of personal data [email protected]. Service providers carry out certain operations on our behalf, such as hosting, identity checks and email delivery. Their contractual obligations cover confidentiality, security and the applicable Australian privacy requirements.
Collection and use of information
Your data is used to: respond to your requests, create and manage your account, provide the requested service, comply with our legal obligations (identity verification, conservation) and measure the site's audience. We never sell your data or use it for unannounced purposes.
Privacy Act and Australian Privacy Principles
We collect and use information needed to respond to enquiries, operate your account, deliver requested services, meet legal obligations and maintain security. Where consent is required, including for relevant marketing activities, we seek it separately. You can withdraw consent for future use without affecting processing already carried out lawfully.
Data Retention
Account information is retained throughout the contractual relationship. Identity verification records are retained for the period required by applicable AML legislation after the last activity. Support correspondence is retained for three years and technical usage data for up to thirteen months. Information is then deleted or anonymised.
Data transfer
Information may be disclosed to the identified transaction provider, related compliance teams, technical and payment providers, and authorities where required by law. Overseas disclosures are assessed against applicable Australian privacy requirements and relevant safeguards.
Disclosure to Third Parties
Except for the recipients listed above, your information is not disclosed to any third party, except as required by law or to protect our rights, your safety or the safety of other users. Reorganisation internal legal system would not change this policy without prior notice.
Security
We apply appropriate technical and organisational measures: encryption in transit and at rest, access control by roles, recording and incident management procedures. Page security page explains the measures you can review from your account.
Your privacy rights
You may request access to or correction of your personal information and ask how it is handled. Other requests, including deletion or withdrawal of consent, are assessed under applicable law. Send your request to [email protected] ; we will respond within the applicable time frame. If you remain dissatisfied after raising a privacy concern with us, you may contact the Office of the Australian Information Commissioner (OAIC), subject to its complaint requirements.
Service providers
Our service providers follow instructions and only use your data for the service provided: platform host, identity verification service provider, email sending solution and payment processor. An updated list is provided upon request.
Usage analytics
Audience measurements are only used to understand which pages are useful and which need to be corrected. The results are aggregated and do not identify you individually. No advertising profile is built from this data.
Advertising/Retargeting
The platform does not install advertising tracking or retargeting tools to this day. If retargeting campaigns are launched in the future, they would only be after your express consent and this section would be updated before cookies are stored.
Links to third party sites
Our pages may link to external documents or partners. These sites apply their own privacy policy, which we invite you to read. We are not responsible for their practices.
Children's privacy
The platform is not intended for persons under the age of 18. we do not knowingly collect any information from minors. If you judge that the account was created by a minor, please notify us: the account and associated data will be deleted.
Changes to this policy
The policy may be updated to follow developments in the service or the law. The current version is published on this page with the effective date; significant changes are notified by e-mail to account holders before they become effective.
Contact us
[LEGAL ENTITY TO BE CONFIRMED] Protection of personal data [email protected], Sydney, Australia. Our Customer support and compliance team gives these requests priority.