Frequently asked questions
This page collects answers to user questionsAuraxAIposent le plus souvent, de l'application for payment of funds. Each answer is short and specific; links lead to detailed pages of the site.
General use
How to register on platforms?
Fill out the registration form with your name, email and phone number, then confirm. Your account is created immediately and a personal manager will call you within 24 hours to activate it. No documents are required at this first stage.
What are the conditions to start?
You must be of legal age, reside in the country of service and have an initial deposit of at least A$405.29. An active e-mail address and an available phone number are sufficient to communicate with your manager.
Do you need trading experience?
No. The platform is designed for beginners: the strategies are ready to use, the dashboard is self-explanatory, and the manager guides you through the configuration. However, lack of experience does not exclude the risk of loss.
Can I use the platform on mobile?
That. The site adapts to the screens of phones and tablets: status consultation, position tracking, alerts and payment requests work from a mobile browser, without the need to install an application.
Fees and results
What are the platform fees?
Opening and maintaining an account is free, with no monthly subscription. Applicable charges are trading commission (up to 0.58% per transaction), currency conversion (up to 1.50%) and spread. Everything is detailed on the fees and prices page.
Where can I see the costs before a transaction?
Each transaction displays its applicable fee before confirmation. You check with full knowledge of the facts, and the details then appear in your dashboard's transaction history.
Are returns guaranteed?
Not. No results are guaranteed in trading, neither the platform nor any strategy. Past performance is no guarantee of future performance, and down times are part of the journey.
Functions and use of the platform
How do automated functions work?
The system continuously analyses prices, volumes and volatility according to the parameters you set, and then initiates trading when your conditions are met. It also works at night and on weekends at outdoor markets.
Can I select only certain functions?
Yes. You can enable only monitoring and alerts without automating operations, or automate the strategy while still maintaining control over position limits. Each module is activated and deactivated separately.
How can I change my settings?
From the dashboard: risk level, monitored pairs, alerts and caps can be changed in a few clicks. The changes apply to the following operations, without affecting those already in progress. If in doubt, your manager will confirm the setting with you.
Risks
What are the main risks?
First, market risk: prices move quickly and in both directions, with the risk of losing capital. Added to this is liquidity risk, technical incidents and identity theft attempts. The risk warning page describes all of them in detail.
Can volatility be avoided?
No, volatility is part of the market. We can frame it: custom position sizes, ceilings, automatic shutdown of strategies in extreme periods. These mechanisms reduce exposure, they do not make the market predictable.
Can I lose more than my deposit?
Not. Strategies operate within the limits of capital available in your account; the platform does not offer influence outside of this framework. Your biggest loss is therefore the amount you suffered.
Security and account
How is my account protected?
Through communication encryption, two-factor authentication, connection alerts and session monitoring. You can review and revoke your connected devices at any time from your user area.
Where are my funds kept?
Clients' funds are kept with the authorised executor with whom transactions are concluded, separately from the company's own funds. Identity verification protects this framework, as described in the KYC/AML policy.
I lost access, what should I do?
Contact support by email from your account address. After confirming your identity, access is restored and your security devices are reset. The procedure is deliberately strict to prevent any takeover by a third party.
Help and support
What should I do if the function seems to be blocked?
First check the status page and your notifications: an ongoing maintenance or check may explain the situation. Otherwise, write to support with a screenshot and description of the problem; A response usually arrives within one business day.
I set the strategy by mistake, how to correct it?
Settings are changed instantly from the dashboard, and the strategy can be paused with one click. If the operation has already started, your manager explains the options available to you depending on its status.
I don't understand the function, who can explain it to me?
That's what your personal manager is here for, by phone or e-mail, with no limit on the number of questions. The Getting Started Guide also covers each feature with concrete examples.
Additional resources
Where to continue after this FAQ?
The Getting Started Guide describes the entire process from registration to your first payout, and the Cryptocurrency Basics page explains market concepts. They are the best starting point for a new account.
Where can I find details about payment methods?
The Deposits and Withdrawals page lists each method with deadlines, and the payout policy describes the checks and limits applicable to cash outs.
What should I read before depositing?
Risk warning, without exception. It describes each type of automated trading risk and reflexes to adopt before investing your first capital.
Cannot find your question? Write to [email protected] or consult with a guide to getting started and the basics page. For legal matters, see the terms of use and the Privacy policy .