Withdrawal Policy

1. Introduction

Withdrawal is right: your available funds can be withdrawn at any time, with no commitment period or exit fees. This policy establishes a framework that allows each request to be processed in a secure and traceable manner, in accordance with applicable identity verification requirements. By confirming the withdrawal request, you confirm that you have read and accepted the rules described here.

2. Available withdrawal methods

Payments are made to a bank bank account in your name, and electronic wallet (PayPal), Visa or Mastercard or via instant bank transfer, depending on the active methods on your account. Means to determine the priority of the method used for the initial deposit; another method on your behalf can be added after verification. Payments to a third party account are rejected, without exception.

3. Processing times

Request confirmed before 16:00. (local time) on weekdays is processed on the same day; next requests leave day next business day. PayPal generally credits within 24 hours, instant bank transfer within 1 to 3 working days, cards and bank within 1 to 5 working days. The deadlines of your bank or card issuer add to these delays and are beyond our control.

4. Fees and costs

The platform charges no withdrawal fee. Any external costs, including payment-provider charges or currency conversion when the destination account uses another currency, are shown before you confirm the request. No undisclosed amount is deducted afterwards.

5. Withdrawal Limitations

The minimum withdrawal is A$81.06 per transaction. No cap per month by default; however, temporary caps may be applied during an ongoing review or at your request by a manager who matches your risk profile. Limits active on your account are visible in your user area before each request.

6. KYC/AML checks

Every withdrawal requires a verified account in terms of ours KYC/AML policy. The first time a significant withdrawal, a change in exit method or an inconsistency detected may trigger an additional check: part of an updated identification document, recent proof of address or details of the origin of the funds. The request is processed at the end of the checks.

7. Reasons for delay or refusal

Withdrawal may be delayed or refused in the following cases: bank account details that are incomplete or do not match your identity, document verification has expired, AML investigation is in progress, suspected fraud operation or technical or regulatory limitation. Each delay is accompanied by clear information about the reason and how to proceed. In case of rejection, the funds remain available in your account.

8. User responsibility

You are responsible for the accuracy of the bank details and payment you enter. An incorrect IBAN results in a refund depending on the cooperation of the receiving bank, which may take several weeks. Check the summary before committing: This is the only control that avoids this scenario.

9. Cancellation or modification of requests

As long as the request is pending, you can cancel it or change the amount in your user area. Once the status is changed to "sent", the operation has started and cannot be cancelled; then you have to wait for the receipt, then make a new payment if necessary.

10. Support

Question about a current request? Write [email protected] Customer support and compliance usually less than 5 minutes Monday to Friday, 9:00 am–5:30 pm, Sydney time (excluding public holidays) AuraxAI provides clear information, automated analytical tools and personal support. The user retains control over decisions and funds, and should carefully assess risks, costs and own goals before using them. complaints.

11. Policy Update

This policy may evolve following changes in the service, service providers or regulations. The version applicable to your request is the one published on this page on the date of validation. The important changes are announced to the account holders before their entry into force.